Moment

What Is Open Box & How It Saves You Money on New Camera Gear

We inspect every open box items carefully and with intention. This means you get brand new gear at a discount. Learn more.

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What Is Open Box?

Pick up your favorite gear for less.

An open box item is just as it sounds — a product purchased brand new by a previous customer and returned unused (the box has just been opened!). Each product is in pristine condition, includes the original warranty, and comes with all the original accessories. While the product may be repackaged, the original packaging could show signs of wear.

Open Box at Moment

At Moment, we take Open Box times seriously. This means every single product is tested and goes through our rigorous multi-inspection process. For camera gear specifically, we guarantee that every camera maintains a shutter count of fewer than 200 clicks to qualify as Open Box. Anything above that is classified as "used."

As dedicated photographers and filmmakers who value high-quality gear, want to ensure that our Open Box inspection process is done with good intentions.

The inspection begins with a thorough examination of the outer packaging for broken seals, which indicate tampering or prior use. We then open the product packaging to confirm the presence of all original informational cards and accessories.

Each product undergoes a rigorous evaluation for any signs of wear or blemishes. Functionality tests are essential; for all electronics, this means powering on the product and verifying that it operates normally. Cameras receive extra scrutiny — we power them on, ensure normal operation, and specifically check the shutter count to meet our stringent criteria.

Once assessed, products are meticulously cleaned, dusted, and prepared for repackaging. We use available spare parts to guarantee that all necessary components are included, restoring the item to its complete state. Finally, each product is labeled with an Open Box sticker, signifying that it has passed our comprehensive inspection process and is ready for resale. This thorough approach ensures that our customers receive products that are as close to new as possible.

👉 Packaging and Used “Boxes”

70% of the reason we push gear over as “Open Box” is due to the box the gear came in itself; we want to ensure fairness to items with a tampered container.

If a product's box is tampered with or shows signs of damage, we must classify the item as Open Box, regardless of whether the gear inside is brand new or untouched. This policy is crucial to maintaining the integrity and transparency of every product we sell. By adhering to this standard, we ensure that our customers are fully informed about the level of "use" and the credibility of each item.

This commitment to honesty and clear communication helps build trust with our customers, assuring them of the quality and condition of their purchases.

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An image without an alt, whoops
An image without an alt, whoops

How We Inspect Our Open Box Items

Our inspection doesn't stop at the packaging. We meticulously wipe down and test all items, such as cases, lenses, and bags. Lens glass is scrutinized for scratches, dust, and fingerprints. Any item showing signs of excessive wear or defects is set aside. We ensure all cables and batteries are included for electronic items like cameras or gimbals.

We check camera shutter counts to confirm they are under the 200-click limit and test devices like lighting to ensure proper function. If a product's seal has been cut, it is classified as Open box.

Despite these rigorous checks, all products marked "Open-Box" are guaranteed to function like new and include original accessories. They may not arrive in their original packaging, and the packaging may show signs of wear. We label these items with a Moment sticker indicating the date of inspection.

We do not use a rating system because most of our products remain in excellent condition. Concerns occasionally arise on platforms like eBay regarding whether all original items are included. Rest assured, if any products are missing items, they are not re-listed.

Camera Testing

1. Visual Inspection

Objective: Confirm the camera's physical integrity and appearance are in excellent condition.

  • Check for Physical Damage: Inspect the camera body, lens, LCD screen, and ports for any signs of wear or damage.
  • Functionality of Buttons and Dials: Ensure all buttons and dials are present and functioning properly.

2. Power On/Off Test

Objective: Verify the camera powers on and off correctly, ensuring basic operational functionality.

  • Power Source: Insert a fully charged battery or connect the camera to a power source.
  • Power On: Switch on the camera and confirm it boots up correctly.
  • Power Off: Test the power-off function to ensure the camera shuts down properly.

3. LCD Screen Check

Objective: Assess the LCD screen for quality and functionality.

  • Screen Inspection: Check for dead pixels, scratches, or any irregularities.
  • Display Clarity: Ensure the screen displays information clearly without distortion.

4. Lens and Zoom Check

Objective: Ensure lens integrity and zoom functionality.

  • Lens Attachment: Attach a lens (if interchangeable) and check both autofocus and manual focus functions.
  • Zoom Function: Test the zoom mechanism (if applicable) for smooth operation.

5. Shutter Functionality

Objective: Confirm the shutter operates correctly and responsively.

  • Shutter Release: Test the shutter release button to ensure it triggers the shutter accurately.
  • Operational Check: Monitor for any delays or malfunctions in capturing photos.

6. Image Capture Test

Objective: Verify the camera captures high-quality images.

  • Photo Capture: Take sample photos in various modes (auto, manual, aperture priority, etc.).
  • Image Review: Check the quality of images on the LCD screen for clarity and color accuracy.
  • Memory Writing: Confirm that images are correctly saved to the memory card.

7. Video Recording Test

Objective: Assess the video recording capabilities of the camera.

  • Video Capture: Record a short video clip in various resolutions and frame rates.
  • Playback Quality: Review the video to check for audio and video quality, including smoothness and synchronization.

8. Memory Card Test

Objective: Ensure the camera's memory card functionality is optimal.

  • Card Recognition: Insert a memory card and verify the camera recognizes it.
  • Speed Test: Test writing and reading speeds by capturing multiple photos in quick succession.
  • File Integrity: Check if images and videos are saved correctly to the card.

9. Connectivity Test

Objective: Confirm the camera’s connectivity features function properly.

  • USB Connection: Connect the camera to a computer via USB and check if it is detected.
  • Data Transfer: Transfer a file to verify data transfer functionality.

10. Menu Navigation and Settings

Objective: Ensure the camera's menu is navigable and settings are adjustable.

  • Menu Operation: Navigate through the camera menu to confirm accessibility and adjustability of settings.
  • Settings Application: Check if changes to settings (ISO, white balance, etc.) are effectively reflected in photos.

11. Flash Test (if applicable)

Objective: Test the functionality of the camera’s flash.

  • Flash Deployment: Ensure the built-in flash pops up and activates correctly.
  • Flash Modes: Test different flash modes (auto, manual, red-eye reduction) to ensure they work as expected.

12. Battery Life Test

Objective: Monitor the battery's performance under continuous use.

  • Battery Endurance: Take a series of photos or videos continuously to test battery life.
  • Indicator Accuracy: Verify that the battery level indicator is accurate and updates properly.

13. Additional Functionality

Objective: Verify all specialized features specific to the camera model.

  • Special Features: Test any additional features like Wi-Fi connectivity, GPS, etc., to confirm functionality as per the user manual.

14. Reset to Factory Settings

Objective: Optionally reset the camera to factory settings to ensure standard functionality.

  • Factory Reset: Perform a factory reset to confirm the camera operates correctly from default settings.

15. Documentation and Packaging

Objective: Ensure the camera is complete with all necessary documentation and accessories.

  • Original Documentation: Verify that all original documentation, such as the manual and warranty card, is included.
  • Accessories: Check that essential accessories like the battery, charger, and strap are present and in good condition.

16. Final Quality Check

Objective: Ensure all inspection points are completed, and the camera meets the quality standards.

  • Inspection Checklist: Use a standardized checklist to confirm every point has been inspected and meets your quality standards.
  • Inspector’s Signature: Have the inspector sign off on the checklist to certify the camera’s condition, providing accountability and assurance of quality.
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An image without an alt, whoops

Bag Testing

1. Overall Appearance

Objective: Ensure the backpack presents a new and unused appearance.

  • Visual Inspection: Perform a thorough visual inspection to confirm that the backpack appears pristine with no visible defects, scratches, or signs of use.
  • Cleanliness: Verify that the backpack is free from dust, dirt, and stains both externally and internally.

2. Exterior Condition

Objective: Check the external components for integrity and durability.

  • Material: Inspect the quality of the fabric or material for any wear, discoloration, or damage.
  • Stitching: Examine all seams and stitching for loose threads, unraveling, or imperfections.
  • Zippers: Test all zippers to ensure they move smoothly without catching or sticking.
  • Buckles and Straps: Verify that all buckles, clips, and straps are sturdy, functional, and show no signs of wear.

3. Compartments and Pockets

Objective: Ensure all compartments and pockets are in new condition and properly functional.

  • Cleanliness: Open each compartment and pocket to ensure they are clean and free of debris.
  • Accessories: Confirm that all original dividers and accessories are included and intact, with no missing parts.

4. Interior Lining

Objective: Inspect the interior for quality and integrity.

  • Condition: Check the interior lining for tears, stains, or any signs of damage. Ensure it is intact and looks new.

5. Functionality of Straps

Objective: Verify that all straps are present and fully functional.

  • Clips and Buckles: Ensure all clips and buckles function as intended without any issues.
  • Adjustment Mechanisms: Test the adjustment mechanisms on shoulder straps and other adjustable parts to confirm they work properly.
  • Completeness: Verify that no straps, such as waist belts or shoulder straps, are missing or damaged.

6. Hardware and Accessories

Objective: Check all additional hardware components for completeness and functionality.

  • Additional Hardware: Inspect any extra hardware such as D-rings, loops, or compression straps for broken or missing pieces.

7. Odor and Cleanliness

Objective: Ensure the backpack is hygienic and free from unpleasant smells.

  • Odor Check: Perform a sniff test to confirm there are no unpleasant or off-putting odors.
  • Sanitization: Ensure the backpack is clean and sanitized, especially if it is a returned item.

8. Brand Tags and Labels

Objective: Confirm the authenticity and intact condition of all branding elements.

  • Verification: Check that all brand tags, labels, and logos are present, correctly attached, and in pristine condition.

9. Packaging Integrity

Objective: Ensure the backpack is packaged securely and professionally.

  • Original Packaging: Verify that the item is in its original packaging if available. If not, ensure it is packaged securely for shipping.
  • Documentation: Include any original documentation, user manuals, or tags that came with the backpack.

10. Final Quality Check

Objective: Ensure all inspection points are completed and the item meets the quality standards.

  • Inspection Checklist: Use a standardized checklist to ensure every point has been inspected and met your quality standards.
  • Inspector’s Signature: Have the inspector sign off on the checklist to certify the item’s condition, providing accountability and assurance of quality.
An image without an alt, whoops
An image without an alt, whoops

Lens Testing

1. Visual Inspection

Objective: Ensure the lens exterior is free of physical damage and presents as well maintained.

  • Exterior Check: Examine the lens exterior for scratches, dents, or dings.
  • Lens Mount Inspection: Inspect the lens mount for signs of wear or damage to the metal contacts.

2. Lens Glass Inspection

Objective: Verify the clarity and condition of the lens elements.

  • Front Element: Check the front lens element for scratches, smudges, dust, or cracks using a flashlight.
  • Rear Element: Inspect the rear lens element for damage, contaminants, or cracks.
  • Internal Clarity: Look through the lens at various angles to detect internal dust, haze, or fungus.

3. Aperture Blades

Objective: Assess the functionality and condition of the aperture blades.

  • Blade Operation: Adjust the aperture ring or use camera controls to ensure the blades move smoothly.
  • Blade Condition: Confirm the blades are free from oil, debris, or any signs of wear.

4. Auto-Focus and Manual Focus

Objective: Test both autofocus and manual focus functionalities for accuracy and smooth operation.

  • Auto-Focus Test: Activate the autofocus to check for motor sound and focusing accuracy.
  • Manual Focus Test: Rotate the manual focus ring to ensure it moves smoothly without any stiffness or grinding noises.

5. Zoom and Focus Rings

Objective: Ensure that zoom and focus mechanisms operate effectively.

  • Zoom Ring Check: For zoom lenses, test the zoom ring across its full range to ensure it operates smoothly.
  • Focus Ring Assessment: Verify the focus ring (if separate from the zoom ring) for smoothness and precision.

6. Lens Hood and Filter Threads

Objective: Inspect the lens hood and filter threads for integrity and proper condition.

  • Lens Hood Inspection: Check the lens hood for any cracks or damage.
  • Filter Threads Check: Inspect the filter threads for damage or cross-threading.

7. Electrical Contacts (if applicable)

Objective: Confirm the cleanliness and functionality of electrical contacts.

  • Contact Inspection: Ensure that the electrical contacts for communication with the camera body are clean and undamaged.

8. Test Shots

Objective: Evaluate the lens performance through practical testing.

  • Lens Attachment: Mount the lens on a camera body and take test shots at various apertures and focal lengths.
  • Image Quality Review: Examine the test shots to ensure no issues with blurriness, distortion, or aberrations.

9. Documentation and Accessories

Objective: Ensure all original documentation and accessories are present and in good condition.

  • Documentation Check: Verify that manuals and warranty information are included.
  • Accessory Condition: Confirm that accessories like lens caps and pouches are included and in good condition.

10. Clean and Repackage

Objective: Prepare the lens for sale with proper cleaning and repackaging.

  • Body Cleaning: Wipe down the lens body to remove any dust or fingerprints.
  • Glass Cleaning: Use a microfiber cloth and air blower to gently clean the glass elements.
  • Repackaging: Securely rewrap cables and accessories, placing them back into original or secure packaging.

11. Final Quality Check

Objective: Confirm all inspection points are met and the lens meets quality standards.

  • Inspection Checklist: Use a standardized checklist to ensure every inspection point has been reviewed and approved.
  • Inspector’s Signature: Have the inspector sign off on the checklist to certify the lens's condition, providing accountability and assurance of quality.
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An image without an alt, whoops

Why Buy Open Box Gear?

Camera technology is constantly advancing, yet high-end cameras are built to deliver lasting performance. Choosing items that have merely been unboxed can save you anywhere from 10% to 50% on top-dollar camera gear — a smart move for both your wallet and your creative projects.

Unlike used gear, open-box items come with minimal risk of failure soon after purchase, ensuring you buy something that's both equally high-quality and reliable.

Investing in Open Box gear is more than just cost-effective; it's a strategic choice that allows you to diversify your creative toolkit without tying yourself down to one brand or ecosystem. By opting for Open Box, you can explore a wider range of equipment at more affordable prices, giving you the freedom to experiment and enhance your arsenal of lenses, filters, and more.

Plus, each Open Box item undergoes thorough testing and inspection within our Moment Warehouse, guaranteeing that it meets your requirements. It’s not just about saving money — it’s about making a wise investment in more diverse gear.

Additionally, choosing Open Box is a sustainable choice. It promotes a more circular economy by extending the life of products and reducing waste. Every Open Box purchase helps keep perfectly good equipment out of landfills and minimizes the environmental impact of producing new technology. It’s a win-win for your art and the environment.


"LOVE MOMENT WAREHOUSE! Camera arrived super fast. Packages beautifully, and it's basically new. I believe it was a return item, and I was able to get a decent deal for a practically new item. Always loved MOMENT and now love their warehouse deals too!" - Timmy, Moment Customer
Certified label on every Open Box product.
Certified label on every Open Box product.
Always hand-checked.
Always hand-checked.

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